Contact Us#
Thank you for visiting NTGame. Whether you have questions about our guide content, have spotted an error, would like to work with us, or have any other need, we would love to hear from you.
Contact Email#
Our official contact email:
This is our only official email for handling all matters. When sending an email, we recommend choosing a subject line that matches the type of matter, so we can sort and handle your request faster.
Contact by Matter Type#
1. Content Corrections#
If you find incorrect information, outdated content, or missing material in one of our guides, please let us know.
- Email subject:
[Correction]+ a brief description - Please include in your email:
- The full URL of the page containing the error
- The specific location of the incorrect content
- The correct information or a reference source
- Handling time: we will fix the issue within 3-5 business days after verification
2. Business Cooperation#
If you are interested in business cooperation (advertising partnerships, content licensing, joint projects, etc.), feel free to contact us.
- Email subject:
[Business]+ a brief description - Please include in your email:
- Your company/organization name
- A brief description of the cooperation you have in mind
- Your contact information
- Handling time: we will reply within 3-5 business days
3. Copyright Complaints#
If you believe content on this website infringes your copyright, please submit a complaint through the following process.
- Email subject:
[Copyright]+ a short summary of the page in question - Please include in your email:
- Your contact information (name, address, phone, email)
- A detailed description of the copyrighted work you claim has been infringed
- The specific URL of the infringing content on NTGame
- A statement that you have a good-faith belief that the use is not authorized by the copyright owner
- A statement confirming that the information above is accurate
- Handling time: we will process complete complaints within 5-7 business days
4. General Inquiries#
For anything else, feel free to write to us at any time.
- Email subject: simply describe your question
- Handling time: we will reply within 2-3 business days
Response Times#
| Matter Type | Expected Response Time |
|---|---|
| General inquiries | 2-3 business days |
| Content corrections | 3-5 business days (including verification) |
| Business cooperation | 3-5 business days |
| Copyright complaints | 5-7 business days |
Please note: because we receive a large volume of email every day, be sure to use the correct subject prefix — it helps us process your request faster.
How We Can Help#
Game Guide Questions#
Our editorial team has studied every game on the site in depth. Whether you are stuck on a boss, cannot find a hidden collectible, or need build advice, you are welcome to write to us. We will do our best to give concrete advice in our reply or point you to the relevant guide page.
Website Function Issues#
If you run into site problems such as pages that will not load, images failing to appear, or search returning no results, please tell us your browser and operating system, the exact page address, and the steps to reproduce the issue — this helps us locate and fix problems quickly.
Cooperation and Contributions#
We welcome content partnerships with gaming media, publishers, and development teams, as well as player-submitted guides, reviews, and compendiums. High-quality submissions that pass editorial review have a chance to be featured on the site’s homepage, with author credit.
Feedback and Suggestions#
Feature improvements, topic suggestions, UI design ideas, and more can all be sent to us by email. We take player opinions seriously, and each quarter we compile email feedback and plan improvements.
Frequently Asked Questions#
Q: Do you reply to every email?#
A: We try our best to reply to every reasonable email. However, we may not reply to obvious spam, advertising, or meaningless content.
Q: Where can I report an error in a guide?#
A: Once you spot an error on a guide page, simply report it to us directly by email.
Q: Do you accept submissions?#
A: We welcome content ideas and topic suggestions. Please reach us via a [Business] or general inquiry email.
Email Writing Tips#
To get your email processed faster, we recommend following this format:
Subject: [matter type] + a one-sentence summary
Body:
1. Who you are (player/partner/copyright holder)
2. A specific description of the issue
3. Relevant links or evidence
4. Your preferred way to receive a replyExample:
Subject: [Correction] Wrong GPU listed on the Borderlands 4 preview page
Body:
Hello, on the https://ntgame.com/en/borderlands4/ page I noticed the
recommended GPU is listed as an RTX 3070, but it should be an RTX 4070.
Reference source: the official system requirements announcement.Clear, complete email descriptions noticeably speed up processing. If your issue involves multiple pages, list the URLs separately so we can verify them one by one.
Other Channels#
NTGame currently communicates with players primarily by email. We are preparing community and social media channels, and this page will be updated as they launch.
Site Links#
- Homepage: https://ntgame.com/en/
- Terms of Service: https://ntgame.com/en/terms/
- Privacy Policy: https://ntgame.com/en/privacy/
Most Common Email Topics#
Based on long-term statistics of the emails we receive, the following types of questions are the most frequent in player mail:
- Guide corrections — wrong data on a page, outdated builds, broken links
- Stuck on a section — strategies for a specific boss, locations of hidden content
- Performance questions — stuttering, graphics settings advice
- Topic suggestions — hoping we will add a guide for a certain game
- Copyright feedback — questions about image or content licensing
- Cooperation talks — advertising, collaborations, content licensing
For these frequent topics, we recommend searching the relevant guide pages on the site first — many questions can be answered within a game’s full guide set. If the site cannot solve your problem, writing to us will be more efficient.
Why We Prefer Email#
Many players are used to leaving comments on social media, but email remains our recommended formal communication channel, for the following reasons:
| Channel | Pros and Cons | Best For |
|---|---|---|
| Formal, traceable, handled consistently | Corrections, cooperation, copyright | |
| Social comments | Fast but easy to miss | General questions |
| On-site comments | Tied to the content | Specific guide pages |
Email reply guarantee: any complete email with a correct subject prefix will receive a reply within the promised timeframe. If you have not heard back past the deadline, the message may have been mistakenly filtered as spam — please check your spam folder or resend.
Disclaimer#
The content of emails we receive will be used only to handle your request, not for any other purpose, and your personal information will not be disclosed to third parties (except where required by law). For details on how data is processed, please see our Privacy Policy.
A Final Word#
NTGame is a guide site run by an editorial team that loves games. Every guide embodies the effort of the editorial staff and the expectations of players. Every email and every piece of feedback you send helps us do better.
Whether you are a newcomer just arriving or an old friend who has been with us for years, you are welcome to write to us at any time. We believe that sincere communication is the foundation of a growing community.
Thank you for your support and feedback. The NTGame editorial team looks forward to hearing from you.